We provide a rigorous quality assurance process, ensuring all our items are in brand new condition. Kafka Simone is not responsible for any new damage or wear to an item after purchase.

The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want.  The item will be shipped by the date shown in the product description.  Please note that your card will be charged fully when a preorder is placed.  This is the only way we can guarantee the item to you. 

Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at care@kafkasimone.com and we will do our best to accommodate your change.

Your items will remain in your shopping bag indefinitely, until it is no longer listed or available. It is recommended that you create an account and save the item in your wishlist.

All orders will be processed 2-3 business days after purchased. Please allow 5-8 business days after processing for your order to arrive. Orders are shipped from Los Angeles, California. Delivery details will be provided in your confirmation email.

No, currently we do not. While some exceptions may be made, overseas shipping costs may apply. Please reach out to us at info@kafkasimone.com to request an exception.

Given that the security and safety of our shopping experience is a high priority, we are always looking for ways to reduce security risks. We currently do not ship to P.O. Boxes due to risks associated with P.O. box fraud.