We provide a rigorous quality assurance process, ensuring all our items are in brand new condition. Kafka Simone is not responsible for any new damage or wear to an item after purchase.
The nature of our products means they sell out quickly and this allows us to hold your place to make sure you get what you want. The item will be shipped by the date shown in the product description. Please note that your card will be charged fully when a preorder is placed. This is the only way we can guarantee the item to you.
Once an order is placed, it cannot be modified or canceled. However feel free to email Customer Service at firstname.lastname@example.org and we will do our best to accommodate your change.
Your items will remain in your shopping bag indefinitely, until it is no longer listed or available. It is recommended that you create an account and save the item in your wishlist.
Our shop is fully online through our e-commerce site. We hope to provide customers with a unique and exciting physical shopping experience one day.
All orders will be processed 2-3 business days after purchased. Please allow 5-8 business days after processing for your order to arrive. Orders are shipped from Los Angeles, California. Delivery details will be provided in your confirmation email.
No, currently we do not. While some exceptions may be made, overseas shipping costs may apply. Please reach out to us at email@example.com to request an exception.
Given that the security and safety of our shopping experience is a high priority, we are always looking for ways to reduce security risks. We currently do not ship to P.O. Boxes due to risks associated with P.O. box fraud.
We currently cannot guarantee that separate purchases will be combined. However, we will do our best with items purchased at the same time + destination to be combined into a single shipment.
Returns & Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You may also read our full Return Policy here.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.